FAQs

Flood Pros Water Damage Restoration

Have a question about our company or services? We have the answer.

Check out these FAQs and then contact us at Flood Pros Water Damage Restoration for more information.

  • What should I do immediately after experiencing water damage?

    In the event of water damage to your property, take these crucial steps: first, if possible, stop the water source by shutting off the main water supply for plumbing issues. Next, turn off electricity in affected areas to prevent electrical hazards. Move valuable items to a dry area to minimize damage. Contact Flood Pros Water Damage Restoration for emergency assistance. If it's safe, begin removing water using towels, mops, or a wet/dry vacuum.

  • How fast does water damage need to be addressed?

    Water damage requires immediate attention, ideally within 24 to 48 hours, to prevent mold growth, structural problems, and further property damage. Our company, Flood Pros Water Damage Restoration, offers round-the-clock emergency response services in Rockford, IL, and throughout Northern Illinois and Southern Wisconsin.

  • How do I know if I need professional water damage restoration?

    Professional water damage restoration is necessary when: water has saturated carpets, drywall, or ceilings; there's potential for mold growth (typically after 24 hours); the water source is contaminated (such as sewage or flood water); you notice signs like buckling floors, swollen walls, or musty odors; or if the affected area is too extensive to manage on your own.

  • What does the water damage restoration process involve?

    Our water damage restoration process at Flood Pros Water Damage Restoration includes several key steps: we begin with a thorough inspection and damage assessment to identify the source, category, and extent of damage. Next, we perform water removal and extraction using industrial-grade equipment. We then employ high-powered fans and dehumidifiers for drying and dehumidification. This is followed by cleaning and sanitization to prevent mold and bacteria growth. Finally, we complete necessary restoration and repairs, which may include structural work, flooring replacement, and other remediation to fully restore your property.

  • How long does water damage restoration take?

    The duration of water damage restoration varies based on the severity of the damage. Typically, water extraction takes a few hours to a day, the drying process requires 3-5 days, and repairs and restoration can range from a few days to several weeks, depending on the extent of damage. Our team at Flood Pros Water Damage Restoration works diligently to restore your property as swiftly as possible.

  • Can I stay in my home during the restoration process?

    The feasibility of remaining in your home during restoration depends on the extent of the damage. If there are safety concerns, extensive drying equipment in use, or structural risks, temporary relocation may be advisable. Our team will provide specific guidance based on your situation's severity.

  • Can water damage lead to mold growth?

    Indeed, mold can begin to develop within 24-48 hours in moist environments. This underscores the importance of contacting Flood Pros Water Damage Restoration promptly to dry and treat affected areas, thereby preventing potential mold issues.

  • How do I know if I have mold after water damage?

    Common indicators of mold following water damage include: persistent musty or damp odors; visible black, green, or white spots on walls, ceilings, or floors; allergy-like symptoms such as sneezing, coughing, or headaches; and warped walls or peeling paint. If you suspect mold presence, we recommend contacting us for professional mold inspection and remediation services.

  • Does homeowners insurance cover water damage restoration?

    Generally, homeowners' insurance policies cover water damage resulting from sudden and accidental incidents, such as burst pipes or appliance leaks. However, damage from flooding, lack of maintenance, or sewage backups may not be covered without additional policies. Our company works directly with all major insurance providers to assist with your claim process.

  • How much does water damage restoration cost?

    The cost of water damage restoration varies depending on factors such as the extent of damage, water category (clean, gray, or black water), and affected areas. A small water-damaged area might cost a few hundred dollars, while major restorations could run into several thousand. Flood Pros Water Damage Restoration offers complimentary damage assessments and estimates to help you understand potential costs.

  • Can you assist with my insurance claim?

    Absolutely! We collaborate with your insurance company to ensure accurate documentation, thorough damage assessment, and efficient claim processing to maximize your coverage and minimize out-of-pocket expenses.

  • Do you offer 24/7 emergency water damage restoration services?

    Yes, we do! Flood Pros Water Damage Restoration is available around the clock for emergency water damage clean-up in Rockford, IL, and throughout Northern Illinois and Southern Wisconsin. Feel free to call us anytime!

  • Which areas do you serve?

    We offer water damage restoration, mold remediation, and flood clean-up services in the following areas:

    • Rockford, IL
    • Belvidere, IL
    • Loves Park, IL
    • Machesney Park, IL
    • Freeport, IL
    • Northern Illinois and Southern Wisconsin

  • Why should I choose Flood Pros Water Damage Restoration?

    Here’s why homeowners and businesses rely on us:


    • Fast, 24/7 Emergency Response – We’re available anytime for immediate assistance.
    • IICRC-Certified Experts – Our team is professionally trained in water damage restoration.
    • Advanced Equipment and Technology – We use industrial-grade water extraction and drying tools.
    • Insurance Assistance – We help with claims and paperwork.
    • Customer Satisfaction Guaranteed – We restore your property to its pre-damage condition.